Onsite IT Support Technician (L1/L2) – VIP & EUC

Sharp Brains; Bari; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Sharp Brains seeks an IT Support Technician L1 for on-site deployment in Bari. The contractor role is freelance/B2B with a 1-year term, on-demand working days, and required on-site presence at Bari, Italy.

The role covers end-user desktop/laptop support, IMAC tasks, OS imaging, and hardware replacements. You will use SCCM, Intune, and ServiceNow for ticketing and asset tracking, with ITIL-aligned incident management.

Competenze

• More than 3 years IT support experience.
• Windows OS and MAC basics.
• On-site corporate IT support experience.
• Familiarity with ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop/laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage full lifecycle of desktops: config, patching, imaging, hardware replacements.
• Deliver support using SCCM, Intune, ServiceNow for asset tracking and ticket resolution.
• Administer software installations, updates, and security patches per IT policy.
• Provide remote and deskside support using EUC tools; support MS Office, Outlook, VPN clients.
• Ensure security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during escalations.
• Support printers, scanners, and peripherals; troubleshoot and maintain.
• Assist with Active Directory tasks and basic user account management; document resolutions.
• Familiar with Windows environments and basic MAC handling.
• Follow ITIL practices for incident, problem, and service request management.

Conoscenze

Deskside support

Windows OS

VPN access

ITIL processes

End-user support

Active Directory

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Sharp Brains seeks an IT Support Technician L1 for on-site deployment in Bari. The contractor role is freelance/B2B with a 1-year term, on-demand working days, and required on-site presence at Bari, Italy.

The role covers end-user desktop/laptop support, IMAC tasks, OS imaging, and hardware replacements. You will use SCCM, Intune, and ServiceNow for ticketing and asset tracking, with ITIL-aligned incident management.