On-Site IT Support Engineer – Desktop & User Tech

Sharp Brains Solutions

Calabria

In loco

EUR 20.000 - 31.000

Part-time

47 ore fa

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Descrizione del lavoro

Sharp Brains Solutions is seeking a strong DSS L1 (Desktop Support Services – Level 1) professional for an on-site support role in Reggio Calabria, Italy. The position is a B2B/Freelance contract with on-site work mode.

Responsibilities include providing Level 1 desktop support for hardware, software, and network issues, troubleshooting Windows OS and Microsoft applications, configuring desktops, and assisting with VPN connectivity.

Competenze

1–3 years of experience in Desktop Support / IT Support.
Strong knowledge of Windows 10/11 environment.
Basic understanding of networking concepts (IP, DNS, DHCP).
Experience with Active Directory and user account management.

Mansioni

Provide Level 1 desktop support for hardware, software, and network-related issues.
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
Install, configure, and maintain desktops, laptops, and peripheral devices.
Support printers, scanners, and other end-user equipment.
Handle password resets and basic Active Directory tasks.
Configure email accounts and assist with VPN connectivity.
Log, track, and update incidents in the ticketing system.
Escalate complex technical issues to Level 2/Level 3 teams.
Ensure timely resolution in line with SLA requirements.