Onsite IT Field Engineer – Desktop & Remote Support

AVASO Technology Solutions; Bolzano; In loco; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Benefits package

Global exposure

Descrizione del lavoro

AVASO Technology Solutions in Bolzano, Italy is seeking an Onsite Support Field Engineer to provide on-site and remote desktop support, troubleshoot hardware and software, and maintain desktop systems across the organization.

The ideal candidate has 2+ years in desktop support, strong multi-OS experience, and familiarity with imaging tools and ITIL processes. Candidates should be customer‑focused and able to manage tickets and documentation effectively.

Competenze

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

Mansioni

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Conoscenze

Desktop Support

Multi-OS support

Communication skills

Troubleshooting

Strumenti

Active Directory

Remote Desktop Tools

Networking basics (TCP/IP DNS DHCP)

MS Office Suite

Imaging tools (SCCM MDT)

ITIL practices

Cloud apps (Microsoft 365)

Descrizione del lavoro

AVASO Technology Solutions in Bolzano, Italy is seeking an Onsite Support Field Engineer to provide on-site and remote desktop support, troubleshoot hardware and software, and maintain desktop systems across the organization.

The ideal candidate has 2+ years in desktop support, strong multi-OS experience, and familiarity with imaging tools and ITIL processes. Candidates should be customer‑focused and able to manage tickets and documentation effectively.