Customer Order Management Specialist

Randstad Enterprise; Lombardia; On-site; EUR 30,000 - 36,000; Full time

Job summary

Randstad Enterprise in Italy is seeking a Customer Order Management Specialist on a 1-year temporary contract to join the team. You will enter, monitor and update orders using SAP, manage the full order-to-deliver process, and coordinate with warehouses, carriers and internal teams.

The role requires fluent Italian and English, strong organizational and communication skills, and a good command of Excel. Experience in multinational environments and KPI reporting are a plus.

Qualifications

• Experience in Order Management including end-to-end lifecycle.
• Excellent knowledge of SAP SD module.
• Fluent Italian and English, both written and spoken.
• Strong organizational skills and ability to manage priorities.
• Excellent interpersonal and problem-solving skills.
• Good knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Enter, monitor and update orders within SAP.
• Manage the end-to-deliver process from order receipt to customer delivery.
• Monitor product availability and delivery schedules.
• Coordinate with warehouses, carriers, and internal functions involved in the process.
• Manage operational issues and escalations.
• Maintain ongoing communication with customers.
• Support reporting activities and service KPI monitoring.
• Contribute to continuous process improvement initiatives.

Skills

Order management

SAP SD

Italian language

English language

Organizational skills

Interpersonal skills

Excel

Tools

SAP SD

Excel

Job description

Customer Order Management Specialist – 1-year Temporary Contract

As Randstad Enterprise, for one of our Clients, we are looking for a Customer Order Specialist in a Temporary contract for 1 year to join the Team in Italy.

Responsibilities

• Enter, monitor and update orders within SAP.
• Manage the entire Order-to-Deliver (O2D) process, from order receipt through customer delivery.
• Monitor product availability and delivery schedules.
• Coordinate with warehouses, carriers, and internal functions involved in the process.
• Manage operational issues and related escalations.
• Maintain ongoing communication with customers.
• Support reporting activities and service KPI monitoring.
• Contribute to continuous process improvement initiatives.

Requirements

• Previous experience in Order Management roles, including the operational management of the end-to-end order lifecycle.
• Excellent knowledge of SAP, specifically Sales & Distribution (SD) module.
• Fluent Italian and English, both written and spoken.
• Strong organizational skills and ability to manage priorities effectively.
• Excellent interpersonal and problem-solving skills.
• Good knowledge of the Microsoft Office suite, particularly Excel.

Preferred skills and experiences

• Experience in multinational companies or structured business environments.
• Knowledge of logistics and distribution processes.
• Familiarity with KPIs and service performance metrics.
• Strong customer focus, excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• High level of accuracy, proactivity, and organizational skills, with the ability to work independently, manage multiple priorities, and perform effectively under pressure while meeting deadlines.

Additional information

• The salary for this position is € 33.000 gross per year.