On-site Guest Experience Concierge

Numa; Roma; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Complimentary stay for employees

Discounted stays for friends andfamily

Team-building events

Job summary

Numa is hiring a Guest Experience Host to reimagine hospitality across our European properties. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in vibrant neighbourhoods.

This on-site role balances online guest communication with warm, in-person interactions at the lobby, and involves coordinating check-ins with local recommendations for a memorable stay.

Qualifications

• Genuine passion for hospitality and guest care.
• Fluency in English and Italian, additional languages a plus.
• Comfort with digital guest communication tools and booking systems.
• Ability to stay organized and respond promptly to inquiries.
• Team player who thrives in a fast-paced environment.

Responsibilities

• Reimagine hospitality by balancing online guest communication with in-person interactions at our lobby.
• Handle guest inquiries, modifications, and local recommendations with professionalism and charm.
• Serve as the primary contact for guests across European properties via phone, email, and WhatsApp.
• Guide guests through check-in and create a warm, welcoming arrival experience.
• Become the property expert and offer insider tips to enhance stays.
• Address guest requests and emergencies with practical, calm problem-solving.
• Collaborate closely with colleagues to ensure seamless operations and high guest satisfaction.

Skills

Hospitality mindset

English & Italian fluency

Multitasking

Customer service

Communication skills

Tech-savvy

Tools

Booking systems

WhatsApp

Email

Job description

Numa is hiring a Guest Experience Host to reimagine hospitality across our European properties. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in vibrant neighbourhoods.

This on-site role balances online guest communication with warm, in-person interactions at the lobby, and involves coordinating check-ins with local recommendations for a memorable stay.