Guest Experience Ambassador

Numa; Italia; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary stay

Discounts on stylish apartments

Team-building events

Job summary

Numa is redefining hospitality in Europe and seeks a Guest Experience Host to deliver exceptional in-person and online guest service. Based in Italy, you will manage inquiries, bookings, and local recommendations with warmth and efficiency.

You will guide guests through check-in, provide insider tips, and collaborate with a team to ensure flawless operations across properties, including weekends and rotating shifts. This is a fixed-term, on-site position at a Europe-wide brand.

Responsibilities

• Reimagine hospitality and join a team transforming the guest experience across Europe.
• Be the go-to person for all guest inquiries, handling bookings and local recommendations with confidence.
• Serve as the primary contact for guests across our European properties via phone, email, and WhatsApp.
• Manage guest tickets, resolve booking modifications, and address concerns with professionalism.
• Provide a seamless service experience across touchpoints to ensure guest satisfaction and loyalty.
• Create a warm, welcoming atmosphere for guests during check-in and their stay.
• Become an expert on your property and its surroundings, offering insider tips and personalized recommendations.
• Handle guest requests and emergencies efficiently, providing practical solutions.
• Collaborate with colleagues to ensure seamless operations and outstanding guest satisfaction.

Job description

Numa is redefining hospitality in Europe and seeks a Guest Experience Host to deliver exceptional in-person and online guest service. Based in Italy, you will manage inquiries, bookings, and local recommendations with warmth and efficiency.

You will guide guests through check-in, provide insider tips, and collaborate with a team to ensure flawless operations across properties, including weekends and rotating shifts. This is a fixed-term, on-site position at a Europe-wide brand.