On-Site Field Support Engineer

MTA M.T.A. SRL; Veneto; Vor Ort; EUR 44.000 - 56.000; Vollzeit

Zusammenfassung

Trane Technologies is seeking a field service support specialist to assist customers on-site with electrical, electronic, and thermodynamic issues observed by service teams. You will analyze field data from unit controllers and communicate root causes to Engineering, Production, and Quality.

The role requires a technical diploma, at least two years of experience, and proficiency with Office applications; SAP experience is a plus.

Qualifikationen

• Diploma tecnico in electronics/electrical/mechanical.
• At least two years of experience in the role.
• Good command of Office applications; SAP knowledge preferred.

Aufgaben

• On-site customer support for electrical, electronic, and thermodynamic issues observed by service teams.
• Analyze field data from unit controllers to diagnose problems.
• Provide feedback to Engineering, Production, QA on field issues.
• Open tickets with evidence (photos, videos) from customers.
• Distribute user/service manuals and documentation for sold units.
• Manage warranty replacement parts.
• Evaluate warranties and assist supplier analysis.
• Program controllers as spare part replacements when needed.
• Support training sessions and software office training.
• Collaborate with Software Office on controller logic with new project releases.

Kenntnisse

English (spoken/written)

Office suite

Ausbildung

Technical diploma (electronics/electrical/mechanical)

Tools

SAP

Jobbeschreibung

Trane Technologies is seeking a field service support specialist to assist customers on-site with electrical, electronic, and thermodynamic issues observed by service teams. You will analyze field data from unit controllers and communicate root causes to Engineering, Production, and Quality.

The role requires a technical diploma, at least two years of experience, and proficiency with Office applications; SAP experience is a plus.