On-Site HVAC Technician & Training Leader

IT1 Trane Italia S.r.l

Trezzano sul Naviglio

On-site

EUR 41,000 - 66,000

Full time

14 days+

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Job summary

Trane Italia S.r.l in Italy is seeking an experienced Field Service Representative to deliver on-site technical support, system maintenance, and customer service for Trane HVAC products. You will enhance customer satisfaction, optimize equipment performance, and ensure long‑term reliability while supporting training programs for technicians.

The role requires 5+ years of field service experience, strong electrical and mechanical troubleshooting, and the ability to read schematics.

Qualifications

High school diploma; technical degree or certification in HVAC, Refrigeration, or a related field preferred.
5+ years of field service experience in HVAC, refrigeration, or mechanical/electrical systems.
Strong mechanical, electrical, and troubleshooting skills.
Excellent customer service and communication skills.
Ability to read and interpret technical drawings, schematics, and equipment manuals.
Proficiency with mobile devices and service management software.
Valid driver’s license.

Responsibilities

Provide day-to-day technical support to customers, dealers, and internal/external teams via phone and onsite assistance as required.
Communicate technical information clearly and provide recommendations to improve system performance and reliability.
Communicate service bulletins, alerts, and technical updates in a timely manner.
Conduct product performance investigations and document quality issues.
Maintain accurate service records, documentation, and reports in accordance with company procedures.
Partner with sales, engineering, and service teams to ensure a seamless and positive customer experience.
Support sales teams through key customer relationship management and technical expertise.
Establish, deliver, and continuously improve comprehensive technical training programs for service and installation technicians.
Provide training and guidance to internal/external service technicians on equipment operation, maintenance practices, and system optimization.
Administer corrective action programs, concessions, and warranty claim processes in a timely and accurate manner.
Respond effectively and professionally to consumer inquiries and complaints to ensure customer satisfaction.
Adhere to all Trane Technologies safety protocols, environmental guidelines, and compliance requirements.
Support energy efficiency and sustainability goals by identifying opportunities for system optimization and performance improvements.
Participate in rotating on‑call shifts, emergency service calls, and occasional travel as required.