Technical support

MTA M.T.A. SRL; Veneto; On-site; EUR 44,000 - 56,000; Full time

Job summary

Trane Technologies is seeking a field service support specialist to assist customers on-site with electrical, electronic, and thermodynamic issues observed by service teams. You will analyze field data from unit controllers and communicate root causes to Engineering, Production, and Quality.

The role requires a technical diploma, at least two years of experience, and proficiency with Office applications; SAP experience is a plus.

Qualifications

• Diploma tecnico in electronics/electrical/mechanical.
• At least two years of experience in the role.
• Good command of Office applications; SAP knowledge preferred.

Responsibilities

• On-site customer support for electrical, electronic, and thermodynamic issues observed by service teams.
• Analyze field data from unit controllers to diagnose problems.
• Provide feedback to Engineering, Production, QA on field issues.
• Open tickets with evidence (photos, videos) from customers.
• Distribute user/service manuals and documentation for sold units.
• Manage warranty replacement parts.
• Evaluate warranties and assist supplier analysis.
• Program controllers as spare part replacements when needed.
• Support training sessions and software office training.
• Collaborate with Software Office on controller logic with new project releases.

Skills

English (spoken/written)

Office suite

Education

Technical diploma (electronics/electrical/mechanical)

Tools

SAP

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: On-Site (5 days)

Role Responsibilities

• Supporto ai clienti (anche in tempo reale) su problematiche riscontrate sul campo dai rispettivi Service, di natura sia elettrica, sia elettronica, sia termodinamica
• Analisi di storico-dati scaricati da controllori di unità sul campo con problemi di funzionamento, a fini diagnostici sulla causa del problema
• Dare informazioni di ritorno ai dipartimenti interni (Engineering, Produzione, Industrializzazione, Controllo Qualità, ecc.) su problematiche accertate sul campo e riconducibili a difetti di progettazione/industrializzazione/produzione o a componenti difettosi/non adeguati
• Apertura di Ticket su problematiche segnalate dal campo allegando evidenze oggettive inviate dal cliente unitamente al claim (foto, video, ecc.)
• Invio manuali utente/service e documentazione di unità vendute (dichiarazione CE, dichiarazione FGAS, certificati componenti, schemi frigo/elettrici/ingombro, ecc.)
• Gestione fornitura ricambi in garanzia
• Valutazione delle garanzie
• Valutazione del rientro di componenti difettosi per analisi fornitore
• Programmazione controllori forniti come ricambio in/fuori garanzia
• Supporto alla gestione/programmazione dei controllori montati su unità vendute
• Supporto alle attività di Formazione in eventuali sessioni di training
• Disponibilità a ricevere training dall’Ufficio Software sulle logiche di funzionamento del controllore ad ogni rilascio di un nuovo progetto

Qualifications

• Buona conoscenza della lingua Inglese parlata e scritta, la conoscenza di una seconda lingua è un plus
• Diploma tecnico (elettronico/elettrotecnico, meccanico, ecc.)
• Almeno due anni di esperienza nel ruolo
• Dimestichezza con applicativi Office Preferibile conoscenza SAP

Contract and Compensation

Contratto Full time Tempo Indeterminato

CCNL applicato: contratto metalmeccanico Industria CNEL C011.

Annual Base Salary Range or Hourly Base Pay Range: €44.301,66 - €56.300,00 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. We offer competitive compensation and comprehensive benefits and programs.

Equal Opportunity

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Accommodations

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.