Night Operations Concierge

Hilton; Lombardia; On-site; EUR 23,000 - 32,000; Full time

Job summary

Hilton in Lombardia is seeking a Night Operation Porter to deliver warm, attentive hospitality during overnight hours and support guest services, room service, and housekeeping to ensure a flawless overnight experience.

You will work independently, communicate in English and Italian, assist with luggage, wake-up calls, and front desk tasks while maintaining Hilton standards and a professional appearance.

Qualifications

• Previous experience in hospitality preferred.
• Good command of English and Italian.
• Strong guest service and communication skills.
• Ability to work independently during overnight shifts.
• Flexibility and willingness to perform a variety of operational duties.
• Ability to lift and transport guest luggage safely.
• Positive attitude and professional appearance.

Responsibilities

• Welcome guests arriving during overnight hours in a professional and friendly manner.
• Assist with luggage handling, storage, and room escorting.
• Provide information regarding hotel facilities, services, transportation, and local attractions.
• Support Front Desk operations during late check-ins and early check-outs.
• Manage the hotel wake-up call service, ensuring wake-up requests are accurately recorded, monitored, and executed in a timely manner.
• Verify the correct completion of scheduled wake-up calls and promptly follow up on any irregularities.
• Utilize the hotel’s guest registration platform
• Input, update, and verify daily airline crew information in the hotel's designated systems, ensuring accuracy and compliance with operational procedures.
• Maintain the cleanliness and professional appearance of the lobby and public areas.
• Receive and process room service orders by telephone, ensuring accuracy and adherence to service standards.
• Prepare, deliver, and collect room service orders during overnight hours.
• Ensure timely and professional in-room dining service.
• Perform overnight cleaning duties in public areas and guest-facing spaces.
• Respond to guest requests for additional amenities, linen, towels, cots, and extra beds.
• Carry out deep-cleaning and sanitation tasks as assigned during the overnight shift.
• Ensure cleanliness standards are maintained throughout the hotel during the night.
• Report maintenance issues and follow up according to hotel procedures.
• Ability to identify and resolve simple maintenance issues independently.
• Conduct regular inspections of guest floors and public areas.
• Support hotel security procedures and emergency response protocols.
• Complete assigned overnight operational checklists.
• Ensure proper communication and handover between night and day teams.
• Maintain compliance with Hilton brand standards, health and safety requirements, and company policies.

Skills

Hospitality experience

English and Italian

Guest service

Communication skills

Overnight independence

Flexibility

Luggage handling

Professional appearance

Job description

Hilton in Lombardia is seeking a Night Operation Porter to deliver warm, attentive hospitality during overnight hours and support guest services, room service, and housekeeping to ensure a flawless overnight experience.

You will work independently, communicate in English and Italian, assist with luggage, wake-up calls, and front desk tasks while maintaining Hilton standards and a professional appearance.