Night GEM Supervisor: Luxury Front Office Leader

InterContinental Hotels Group; Roma; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Six Senses Rome is seeking a Night GEM Supervisor to lead the Front Office operations and uphold the brand’s service standards in a luxury setting. You will supervise guest services, reservations, and the guest experience to ensure seamless arrival and departure processes.

The role requires experience in front office leadership within luxury hotels and strict adherence to hotel policies, procedures, and LQA standards.

Qualifications

• Two years front office/guest services experience with supervisory responsibility.
• Experience in luxury hotel operations is preferred.
• Adherence to LQA Standards is expected.

Responsibilities

• Oversee the Front Office department to ensure exceptional product and service quality.
• Manage guest history and profile systems with Reservations Manager.
• Collaborate with Guest Services, Reservations, Housekeeping and F&B to ensure seamless guest arrivals.
• Ensure policies and procedures are implemented and followed.

Skills

Front office supervisory experience

Education

Bachelor’s degree in Hotel Management or related field

Job description

Six Senses Rome is seeking a Night GEM Supervisor to lead the Front Office operations and uphold the brand’s service standards in a luxury setting. You will supervise guest services, reservations, and the guest experience to ensure seamless arrival and departure processes.

The role requires experience in front office leadership within luxury hotels and strict adherence to hotel policies, procedures, and LQA standards.