Luxury F&B Supervisor — Guest Experience Leader

IHG Hotels & Resorts; Roma; On-site; EUR 28,000 - 38,000; Full time

Job summary

Six Senses Rome is seeking an experienced F&B Supervisor to uphold the brand's vision of exceptional hospitality and meticulous standards. You will safeguard sustainability, wellness, and extraordinary guest experiences across all service areas.

Responsibilities include overseeing shift operations, staff scheduling and training, ensuring cleanliness and readiness of the F&B outlets, and delivering empathetic, proactive guest service in line with Six Senses guidelines.

Qualifications

• High school diploma or equivalent and 2–4 years restaurant experience in a full-service outlet.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in Italian and English.
• Eligible to work in Italy.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Responsibilities

• Review bookings and plan for the smooth department operation during shift.
• Ensure F&B area is checked prior opening to guests and ensure all area is clean, properly equipped and in a high standard of maintenance.
• Handle guest feedbacks, inquiries, and comments.
• Assist in scheduling, training and providing feedback to F&B Host.
• Supervise the F&B Host's team.
• Work with an empathetic attitude.
• Ensure the prompt and efficient service required by standards.
• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Knowledge on menu prices and suggesting upselling when necessary.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Education

High school diploma or equivalent and 2–4 years restaurant experience in a full-service outlet.

Hospitality diploma/degree from a recognized hospitality school

Fluent in Italian and English

Job description

Six Senses Rome is seeking an experienced F&B Supervisor to uphold the brand's vision of exceptional hospitality and meticulous standards. You will safeguard sustainability, wellness, and extraordinary guest experiences across all service areas.

Responsibilities include overseeing shift operations, staff scheduling and training, ensuring cleanliness and readiness of the F&B outlets, and delivering empathetic, proactive guest service in line with Six Senses guidelines.