Night GEM Supervisor - Six Senses Rome

IHG Hotels & Resorts; Roma; On-site; EUR 38,000 - 47,000; Full time

Job summary

Six Senses Rome is seeking a Night GEM Supervisor to lead the Front Office team and deliver exceptional guest experiences in a luxury setting. You will ensure seamless night operations, uphold brand standards, and collaborate with Guest Services, Reservations, Housekeeping and F&B to satisfy guest needs.

Qualified candidates will have a hospitality degree with at least two years in front office or guest services, including supervisory experience, and must be eligible to work in Italy.

Qualifications

• Bachelor’s degree plus 2 years in front office/guest services, including supervisory experience; 3+ years preferred.
• Eligible to work in Italy
• Strictly adhere to LQA Standards.

Responsibilities

• Assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
• Oversee guest arrivals and coordinate with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are met.
• Ensure all policies, procedures and best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property in compliance with legal, safety and financial requirements and maintain documentation and budget controls.

Skills

Front office experience

Supervisory experience

Customer service focus

Education

Bachelor’s degree in Hotel Management, Business Administration or related field

Job description

As Night GEM Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Night GEM Supervisor, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilitieson the basis ofreservations. determine room rates based on the selling tactics of theresort.
• Oversee themanagement of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Roomsand focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/metand oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Night GEM Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. More than three years’ experience in a similar hotel operational role, preferred.
• Eligible to work in Italy
• Strictly adhere to LQA Standards.

The above is intended to provide an overview of the role and responsibilities for a Night GEM Supervisor at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.