Guest Experience Architect

Kimpton; Italia; On-site; EUR 28,000 - 36,000; Full time

Job summary

Six Senses Rome invites a dedicated Guest Experience Maker (GEM) to join our team. You will be responsible for ensuring seamless guest journeys from arrival to departure, coordinating with departments, and personalizing experiences to exceed expectations.

You will upsell resort facilities, spa, LIFE, and dining options while maintaining Six Senses service standards and safety procedures. Fluency in Italian and English is required, and prior hospitality experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree preferred.
• Technical skills include MS Office (Word, Excel, PowerPoint, Outlook).
• Familiar with POS, PMS and CRM platforms.
• Fluent in Italian and good English.

Responsibilities

• Check guest profiles and history prior to arrival.
• Notify departments for guest arrival and share guest information.
• Coordinate with departments for transfer requests and assist guests with transfers.
• Prepare arrival amenities (welcome letter, champagne, shoe bag, towels, drinks).
• Escort guests throughout the resort and upsell facilities.
• Recommend and arrange activities during the stay.
• Maintain safety knowledge and uphold service standards.
• Ensure equipment is clean and in good condition.
• Adhere to Six Senses guidelines and respond to guest feedback.

Skills

MS Office

POS systems

PMS systems

CRM platforms

Guest service

Italian language

English language

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

POS

PMS

CRM systems

Job description

Six Senses Rome invites a dedicated Guest Experience Maker (GEM) to join our team. You will be responsible for ensuring seamless guest journeys from arrival to departure, coordinating with departments, and personalizing experiences to exceed expectations.

You will upsell resort facilities, spa, LIFE, and dining options while maintaining Six Senses service standards and safety procedures. Fluency in Italian and English is required, and prior hospitality experience is preferred.