Night GEM (Guest Experience Maker) - Six Senses Rome

SX - Rome (ROMSS); Roma; In loco; EUR 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome is seeking a GEM Night to deliver bespoke guest experiences in a luxury setting. You will anticipate guest needs, coordinate arrivals, arrange transfers, and guide guests to activities while upholding Six Senses standards and safety procedures.

The role requires Italian fluency, English proficiency, and a hospitality background with at least one year in a hotel operation. You will upsell resort facilities and collaborate with departments to ensure seamless stays.

Competenze

• High school diploma or equivalent; hospitality industry experience preferred.
• MS Office proficiency and knowledge of POS, PMS, and CRM systems.
• Fluent Italian and good English required.
• Eligible to work in Italy.

Mansioni

• Check guest profiles and history prior to arrival.
• Notify departments for guest arrival and share guest history.
• Coordinate transfers and assist guests with arrangements.
• Prepare arrival amenities and welcome drinks.
• Escort guests throughout the resort and upsell facilities.
• Adhere to Six Senses standards and safety procedures.
• Maintain department equipment and respond to guest feedback.

Conoscenze

Fluent Italian

Good English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS systems

PMS systems

CRM platforms

MS Office

Descrizione del lavoro

As GEM Night (Guest Experience Maker Night), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As GEM Night (Guest Experience Maker Night), I willassume full responsibility for theefficientoperation in the following:

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.

• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.

• Offer welcome drink and cold towel on arrival.

• Escort guests accordingly throughout the resort.

• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.

• Knowledge of fire & safety procedures and exits.

• Upsell all resort, spa, LIFE and restaurant facilities.

• Ensure all equipment of the department is kept clean and in good working condition.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Qualifications:

To execute the position of GEM Night (Guest Experience Maker Night), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in Italian and good English.
• Eligible to work in Italy.

The above is intended to provide an overview of the role and responsibilities for a GEM Night (Guest Experience Maker Night) at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.