Night Bell Attendant

fourseasons; Firenze; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Employee Discount

Dry Cleaning for Uniforms

Employee Meals

Job summary

Four Seasons Hotel Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth, efficiency, and professionalism.

The role requires Front Office experience in a luxury environment, excellent interpersonal skills, a valid driving license, and proficiency in Italian and English.

Qualifications

• Front Office experience in a luxury environment.
• Excellent interpersonal skills and a can-do attitude.
• A valid driving license is required for this position.
• Proficiency in Italian and English, written and spoken.

Responsibilities

• Welcome and assist guests during overnight hours, including luggage handling.
• Respond promptly to guest requests with warmth and efficiency.
• Provide information about hotel services and local attractions to guests.
• Support night operations in collaboration with Front Office and Security teams.
• Deliver amenities, packages, newspapers and other guest services as needed.
• Maintain cleanliness and presentation of lobby and guest areas.
• Assist with emergency procedures and guest concerns professionally.
• Support Concierge, Door and Valet teams when required.
• Uphold Four Seasons standards and foster positive guest relations.

Skills

Front Office experience

Interpersonal skills

Driving license

Italian & English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

Four Seasons Hotel Firenze is seeking a passionate and service-oriented Night Bell Attendant to join our team. As a key ambassador of the hotel during overnight hours, you will create exceptional guest experiences by welcoming late arrivals, assisting with departures, handling luggage, and responding to guest requests with warmth, efficiency, and professionalism.

What you will do

• Welcome and assist guests during overnight hours, including room escort and luggage handling.
• Deliver personalized service by responding promptly to guest requests, inquiries, and special needs.
• Act as a key point of contact for guests, providing information about hotel services and local attractions.
• Support smooth and secure night operations in collaboration with Front Office and Security teams.
• Deliver amenities, packages, newspapers, and other guest services as required.
• Maintain the cleanliness and presentation of guest-facing areas, including the lobby and luggage storage room.
• Assist with emergency procedures and handle guest concerns professionally and efficiently.
• Provide support to Concierge, Door, and Valet teams when needed.
• Uphold Four Seasons standards while fostering positive relationships with guests and colleagues.

What you bring

• Previous Front Office experience preferably in a luxury environmen
• Excellent interpersonal skills, an outgoing personality and a can-do approach to any request.
• A valid driving license is required for this position.
• Reading, writing and oral proficiency in the Italian and English language.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours:

This is a full-time overnight position, requiring candidates to work exclusively night shifts, including weekends and public holidays. Candidates must hold valid authorization to work in Italy at the time of application.

The position is at the D1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience.