Luxury Night Bell Attendant — Overnight Guest Concierge

fourseasons; Firenze; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Employee Discount

Dry Cleaning for Uniforms

Employee Meals

Job summary

Four Seasons Hotel Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth, efficiency, and professionalism.

The role requires Front Office experience in a luxury environment, excellent interpersonal skills, a valid driving license, and proficiency in Italian and English.

Qualifications

• Front Office experience in a luxury environment.
• Excellent interpersonal skills and a can-do attitude.
• A valid driving license is required for this position.
• Proficiency in Italian and English, written and spoken.

Responsibilities

• Welcome and assist guests during overnight hours, including luggage handling.
• Respond promptly to guest requests with warmth and efficiency.
• Provide information about hotel services and local attractions to guests.
• Support night operations in collaboration with Front Office and Security teams.
• Deliver amenities, packages, newspapers and other guest services as needed.
• Maintain cleanliness and presentation of lobby and guest areas.
• Assist with emergency procedures and guest concerns professionally.
• Support Concierge, Door and Valet teams when required.
• Uphold Four Seasons standards and foster positive guest relations.

Skills

Front Office experience

Interpersonal skills

Driving license

Italian & English proficiency

Job description

Four Seasons Hotel Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth, efficiency, and professionalism.

The role requires Front Office experience in a luxury environment, excellent interpersonal skills, a valid driving license, and proficiency in Italian and English.