Networking Engineer (L1) - Modena

Experteer Italy; Milano; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

NTT DATA's Managed Services team seeks a Network Engineer to support a major automotive client from Modena, ensuring continuous service and meeting SLAs. You will work with a global team on-site, handle incident resolution, and be ready for on-call outside business hours.

This hands-on role blends technical execution with service delivery in an international environment, requiring strong networking knowledge and effective communication with customers.

Competenze

• 6–12 months of experience in service delivery.
• Strong communication and customer-service skills.
• Good understanding of networking concepts (IP, DNS, DHCP).

Mansioni

• Provide daily on-site service.
• Perform standard changes (AP, switch) and handover to Operations.
• Troubleshoot locally and perform break & fix.
• Support major changes and spare parts management.
• Assist with performance testing and tuning.
• Support backup/DR testing.
• Create reports and escalate unresolved issues to Central NOC.
• Communicate effectively with customers.
• Collaborate in a global, cross-functional team.
• Follow scripts and documented procedures.
• Maintain readiness for on-call outside business hours.
• Support international client from Modena site.

Conoscenze

Networking concepts

English proficiency

On-site support

Team collaboration

Troubleshooting

Strumenti

ServiceNow

Descrizione del lavoro

In this Network Engineer role within NTT DATA’s Managed Services, you will support a major automotive client from the Modena site, ensuring continuous service and meeting SLAs. You’ll collaborate with a global team to deliver on-site operations and incident handling, with on-call readiness outside business hours. You’ll help optimize performance, manage changes, and contribute to customer satisfaction. This is a hands‑on, cross‑functional role that blends technical execution with service delivery in a dynamic international environment.

• Daily onsite service
• Standard changes (AP, Switch, etc. add/move/uninstall) including configuration and handover to Operations
• Local troubleshooting including configuration
• Break & Fix support
• Major Change support
• Local spare parts management
• Performance testing support
• Performance tuning and optimization support
• Equipment configuration cleaning and hardening support
• Backup / DR testing support
• Reporting
• Escalating unresolved issues to Central NOC
• Strong communication and customer service skills
• Team working and collaborative approach
• Eager to learn
• Good understanding of networking concepts (IP, DNS, DHCP)
• Familiarity with ticketing systems (e.g., ServiceNow)
• Ability to follow scripts and documented procedures
• Confidence in troubleshooting of hardware/software
• A minimum of experience in service delivery (6-12 months)
• Able to work in international environment using English (speaking and writing)

In this Network Engineer role within NTT DATA’s Managed Services, you will support a major automotive client from the Modena site, ensuring …