Multilingual Roadside Support Specialist
Hlpy
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Vantaggi offerti da questo lavoro
Descrizione del lavoro
hlpy, a growing road assistance start-up, is seeking Digital Monitoring Agents to support its global operations from Italy. You will monitor requests, dispatch services, and coordinate with partners to resolve cases while guiding clients with empathy.
The role requires English at B2 level and welcomes candidates fluent in German, French or Spanish. A dynamic, international team and training opportunities accompany a rotating shift schedule offering 24/7 coverage.
Competenze
- Fluent in German, French or Spanish is a plus; strong English knowledge (B2).
- Experience in operations and/or customer service is a plus.
- Team spirit with the ability to make quick decisions under pressure.
- Proficiency with digital tools and CRM systems.
- Availability to work on rotating shifts, 24/7.
Mansioni
- Monitor roadside assistance requests via digital flow and outbound calls.
- Dispatch services (tow trucks, taxis, replacement vehicles) when needed.
- Coordinate with internal teams and external partners for timely resolution.
- Provide clear, empathetic guidance to clients throughout the process.
- Update records of all missions in the hlpy system; escalate complex cases.
Conoscenze
Strumenti
Descrizione del lavoro
hlpy, a growing road assistance start-up, is seeking Digital Monitoring Agents to support its global operations from Italy. You will monitor requests, dispatch services, and coordinate with partners to resolve cases while guiding clients with empathy.
The role requires English at B2 level and welcomes candidates fluent in German, French or Spanish. A dynamic, international team and training opportunities accompany a rotating shift schedule offering 24/7 coverage.
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