Moto Technical Support Agent - First-Line Solutions

MSX International; Roma; In loco; EUR 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Continuous training

Career growth

International environment

Descrizione del lavoro

MSX International in Rome, Italy, is seeking a motivated Technical Support Agent to provide first-line technical assistance and help dealers ensure high levels of service. The role is 40 hours per week, Monday–Friday, based in Rome.

You will diagnose issues, communicate with stakeholders, and contribute to training and knowledge-sharing initiatives while delivering strong customer service in a technical environment.

Competenze

• Bachelor's degree in Mechanical Engineering preferred.
• Fluent Italian and good English (B2+).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Willingness to learn and develop professionally.

Mansioni

• Provide first-line technical support via phone and ticketing systems.
• Assist in diagnosing and resolving technical issues.
• Escalate complex cases when necessary and monitor follow-up activities.
• Communicate effectively with internal teams and external stakeholders.
• Support continuous improvement and knowledge-sharing initiatives.
• Participate in technical training and development activities.
• Maintain high standards of customer service and technical support.

Conoscenze

Technical troubleshooting

Customer service

Interpersonal communication

Teamwork

MS Office proficiency

Formazione

Bachelor's Degree in Mechanical Engineering

Strumenti

Ticketing systems

CRM software

Descrizione del lavoro

MSX International in Rome, Italy, is seeking a motivated Technical Support Agent to provide first-line technical assistance and help dealers ensure high levels of service. The role is 40 hours per week, Monday–Friday, based in Rome.

You will diagnose issues, communicate with stakeholders, and contribute to training and knowledge-sharing initiatives while delivering strong customer service in a technical environment.