Mgr, Sales

Lam Research; Agrate Brianza; On-site; EUR 85,000 - 105,000; Full time

Job summary

Lam Research in Agrate Brianza, Italy seeks a Sales Account Manager to strengthen strategic customer relationships and drive business growth in the semiconductor sector. You will understand customer needs, develop account strategies, and coordinate internal resources to deliver satisfaction and commercial success.

You will own account plans, promote Lam equipment and services, and lead engagements including meetings and site visits.

Qualifications

• Degree in electromechanical, electronics or electrical engineering with business education.
• Five+ years in semiconductor industry with customer-facing roles.
• Strong commercial mindset, negotiation and CRM skills.
• Excellent communication, presentation, problem-solving and decision-making abilities.
• Fluency in English and Italian.
• Willingness to travel regionally and internationally.

Responsibilities

• Manage dedicated customer accounts with ownership and build trusted relationships.
• Develop and execute account strategies aligned with Lam’s programs and objectives.
• Promote Lam equipment, parts, services and service contracts with value-based proposals.
• Lead proactive customer engagement through meetings, demonstrations, and reviews.
• Support quotations, contracts and order closure for systems and service opportunities.
• Ensure alignment of requirements, quotations, PO, machine configurations and specs.
• Monitor account performance, opportunities, risks, and cash collection; propose actions.
• Maintain accurate account records and opportunity logs.

Skills

Commercial mindset

Negotiation

Customer relations

Communication

Presentation

Problem solving

Decision making

English & Italian

Education

Degree in electromechanical / electrical engineering with business education

Job description

The group you’ll be a part of

Lam is looking for a Sales Account Manager based in Agrate, Italy, to strengthen strategic customer relationships and support business growth in the semiconductor industry. The purpose of this role is to understand customer needs and priorities, develop account strategies aligned with Lam’s business and product objectives, and coordinate internal resources to deliver customer satisfaction, commercial execution and long-term account development.

The impact you’ll make

• Manage dedicated customer accounts with strong ownership, building trusted relationships and maintaining a clear understanding of business priorities, technical requirements and future investment plans.
• Develop and execute account strategies aligned with local and corporate programs, product priorities and business objectives, ensuring they are functional to customer satisfaction and sales performance.
• Promote Lam’s equipment, parts, services and service contracts by translating customer needs into value-based proposals and identifying opportunities to expand Lam’s value proposition.
• Lead proactive customer engagement through meetings, presentations, demonstrations, site visits and business reviews, with clear objectives, timely follow-up and effective action tracking.
• Support quotations, contracts and order closure for systems, retrofits and service opportunities in collaboration with Sales leadership, Field Operations, Finance and other relevant functions.
• Ensure alignment among customer requirements, quotations, purchase orders, machine configurations and product specifications, communicating changes internally in a timely manner.
• Monitor account performance, opportunities, risks, gaps, forecasts and cash collection status, providing timely visibility and proposing corrective actions when needed.
• Maintain accurate account information, including customer stakeholders, organization structure, installed base, supplier landscape, meeting records and active business opportunities.

Who we’re looking for

• Degree in electromechanical, electronics or electrical engineering and additional complemented by business, sales, marketing or management education.
• At least five years of semiconductor industry experience, preferably across sales, marketing, customer support, field operations or customer-facing leadership roles.
• Strong commercial mindset, negotiation skills and customer relationship management capabilities.
• Strategic thinking and business acumen, with the ability to identify opportunities where Lam can create value for customers.
• Ability to influence stakeholders, lead change and operate with autonomy in a complex, multicultural environment.
• Excellent communication, presentation, problem-solving and decision-making skills.
• Fluency in English and Italian
• Availability for regional and international travel.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.