Field Process Engineer 3

Lam Research; Agrate Brianza; Presencial; EUR 85.000 - 120.000; Jornada completa

Descripción de la vacante

Lam Research in Lombardy, Agrate Brianza, is hiring a Field Process Engineer to be the customer-focused expert for Lam equipment. You will support installations, evaluate processes, and document outcomes for hardware modifications and upgrades, ensuring high customer satisfaction.

The role requires advanced degrees and several years of experience, strong data analytics, and fluency in English and Italian. On-site work in cleanroom environments is expected, with collaboration across product

Formación

• PhD in Electronics, Chemistry, Physics, Material Science, or related field, or MSc with 3+ years' experience.
• BSc with 5+ years' experience.
• Proficiency in data analysis tools, word processing, spreadsheets, and presentations.

Responsabilidades

• Provide process support at customer sites, installation, and optimization of Lam equipment.
• Perform DOE evaluations to characterize process windows for new installations or modifications.
• Design and conduct experiments, collect data, analyze results, and generate reports.
• Develop new processes for small variants to existing customer applications.
• Manage projects including planning, defining problems and objectives, and providing recommendations.
• Collaborate with cross-functional teams and customers to understand needs, roadmaps, and challenges.
• Represent Lam to customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials to keep customers informed about products and services.
• Provide technical instruction and mentoring for junior engineers.

Conocimientos

Data analysis tools

Communication skills

English & Italian fluency

Educación

PhD in Electronics/ Chemistry/ Physics/ Material Science or related

MSc with 3+ years experience

BSc with 5+ years experience

Descripción del empleo

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

What You’ll Do

• Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
• Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications.
• Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations.
• Develop new processes for small variants to existing customer applications.
• Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations.
• Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
• Represent Lam to our valued customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
• Provide technical instruction and mentoring for more junior engineers.

Minimum Qualifications

Who we’re looking for

• PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience.
• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Excellent communication, written and verbal in both english and italian, and strong customer relationship skills.
• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.

Preferred Qualifications

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Foundational analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.