Field Service Engineer 3

Lam Research; Italia; On-site; EUR 40,000 - 60,000; Full time

Job summary

Lam Research in Sicily invites a Field Service Engineer to join its Customer Support organization. You will perform on-site repair, installation, and preventive maintenance of Lam's capital equipment at customer sites, travel domestically and internationally as needed, and be the face of Lam delivering service with excellence.

The role emphasizes diagnostics, problem-solving, documentation, and mentoring junior engineers; stay current with equipment and participate in training to ensure customer

Qualifications

• Bachelor’s degree or higher in Electronics/Engineering or related field; equivalent work experience also acceptable.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Willingness to travel domestically and internationally; ability to work in clean room environments with PPE.

Responsibilities

• Provide quality on-site repair, maintenance service, and installation/relocation start-up services of Lam’s systems at customer sites.
• Perform troubleshooting, diagnostics, and isolate issues to component level; take corrective actions to minimize downtime.
• Keep up to date on semiconductor capital equipment and Lam products through learning and certification.
• Assist in complex field modifications and updates; maintain records and reports coordinating activities between Lam and the customer.
• Serve as a subject matter expert and represent Lam to customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Discuss opportunities and challenges with customers to increase trust.
• Provide technical instruction and mentoring for junior engineers.

Skills

Schematic interpretation

Troubleshooting

Electrical/Mechanical knowledge

Education

Bachelor’s degree in Electronics, Engineering, or related field

Master’s degree

Tools

Microsoft Office

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

For this role, you will be based in Catania (Sicily).

What You’ll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Minimum Qualifications

Who we’re looking for

• Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in Italian and English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.