Welcomist Internship - Boutique Roma

HERMES MAROQUINERIE-SELLERIE (HMS); Roma; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

€10 meal voucher per working day

Descrizione del lavoro

Hermès is looking for an Welcomist Intern in Rome to deliver exceptional client experiences in a luxury fashion retail setting. The role involves greeting clients, understanding their needs, and assisting Sales Associates while queues are managed through Hermès devices.

The candidate should have a linguistics- or fashion-focused bachelor’s degree, fluency in Italian and English, and be comfortable with full-time hours. A third language is advantageous.

Competenze

• Bachelor’s degree in linguistics or fashion/luxury is preferred.
• Fluency in Italian and English; third language is a plus.
• Proficient with Excel and IT tools; capable of using store apps.

Mansioni

• Welcome clients with warmth and hospitality.
• Build relationships to discover client needs and preferences.
• Talk to clients while they wait with the Sales Associate in charge.
• Manage queues via a dedicated Hermès app on store devices.
• Support scheduling of appointments and customer visits.
• Coordinate with Operations for online, after-sales, and reservations deliveries.

Conoscenze

Fluent Italian and English

Full-time availability

Teamwork

Formazione

Bachelor’s degree preferably with a linguistic or fashion/luxury focus

Strumenti

Excel

Descrizione del lavoro

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSIBILITIES

The Intern will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;

• Build strong relationships with clients in order to discover their needs and wishes;

• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

• Manage customer queues through a dedicated app on Hermès devices;

• Support the Sales Associates Team by helping schedule their appointments and customer visits;

• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• Proficient with Excel / IT tools;

• Willing to work with expected full-time working hours;

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

• Contract Type: Internship

• Working Hours: Full-time

• Contract Duration: 6 months

• Indicative Gross Monthly Salary: €1000

• Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!