Luxury Store Team Leader: Sales & Guest Experience

LVMH Group; Italia; Remote; EUR 36,000 - 44,000; Full time

Job summary

Tiffany & Co. Florence is seeking a Team Manager (Assistant Store Manager) to support the Store Manager in leading the sales, operations and security teams.

You will act as a Guest Experience Manager, mentor and coach, and build relationships with clients to elevate the Tiffany store experience. You will oversee the store in the Manager’s absence and drive sales, service excellence, and staff development while upholding Tiffany standards.

Qualifications

• Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation and achieving sales results.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Flexibility to work in various roles based on business needs (sales floor, operations, etc.).
• Italian and English speaking abilities are mandatory; a third language is appreciated.

Responsibilities

• Deepen client relationships to achieve or exceed sales targets and KPIs.
• Drive client development activities among team members and be a visible sales leader on the floor.
• Provide management presence, coach the team and deliver Tiffany client experience.
• Lead, hire, and retain top talent and set clear goals aligned to strategic priorities.
• Champion operations efficiency and ensure compliance with procedures.

Skills

Retail store management

Sales leadership

Client development

Coaching & mentoring

Multilingual (Italian/English)

Education

Bachelor's degree

GIA / GG course

Job description

Tiffany & Co. Florence is seeking a Team Manager (Assistant Store Manager) to support the Store Manager in leading the sales, operations and security teams.

You will act as a Guest Experience Manager, mentor and coach, and build relationships with clients to elevate the Tiffany store experience. You will oversee the store in the Manager’s absence and drive sales, service excellence, and staff development while upholding Tiffany standards.