Luxury Store Team Manager: Lead People & Client Experience

LVMH Group; Firenze; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Louis Vuitton is seeking a Store Team Manager in Italy to lead and develop the team, cultivate client relationships, and drive sales with exceptional service on the floor level.

You will coach staff, recruit and promote internal talent, and ensure brand standards and product knowledge are consistently delivered across the store. A passion for craftsmanship and heritage storytelling is essential.

Qualifications

• Proven ability to engage discerning clients with tact, empathy and discretion.
• Experience leading teams and developing talent in luxury retail.
• Deep appreciation for artisanal craftsmanship and heritage storytelling.

Responsibilities

• Lead and coach a store team, set goals, monitor performance and succession plans.
• Develop client relationships and drive business through clienteling and VIP service.
• Oversee floor operations, ensure Louis Vuitton service standards and product expertise.
• Collaborate with Country office on market insights and recommendations.

Skills

Product experience

Emotional intelligence

Discretion

High jewelry expertise

Team leadership

Job description

Louis Vuitton is seeking a Store Team Manager in Italy to lead and develop the team, cultivate client relationships, and drive sales with exceptional service on the floor level.

You will coach staff, recruit and promote internal talent, and ensure brand standards and product knowledge are consistently delivered across the store. A passion for craftsmanship and heritage storytelling is essential.