Luxury Store Team Lead & Brand Ambassador

Expedia; Roma; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Burberry in Rome is seeking a Team Manager to lead a luxury retail team on the shop floor, delivering exceptional service and achieving department targets. You will drive client engagement, product knowledge, and a premium customer experience in line with Burberry standards.

The role requires strong leadership, relationship building with clients and colleagues, and a passion for fashion. You will coach staff, manage CRM efforts, and contribute to store performance.

Competenze

• Experience leading luxury retail teams and achieving KPIs.
• Strong product knowledge and clienteling skills.
• Proven ability to train and develop staff.

Mansioni

• Partner with store management to enhance sales performance.
• Analyse store performance and KPIs to identify growth.
• Lead activities to achieve store objectives.
• Build familiarity with local environment and events.
• Lead a high performing client-facing team.
• Be the brand ambassador with strong product knowledge.
• Demonstrate integrity in compliance.
• Provide excellent client experience and promote brand.
• Develop long-term relationships with top clients.
• Engage on shop floor through client engagement.
• Monitor CRM data and support CRM initiatives.
• Capture client data to drive actions.
• Drive targeted client outreach.
• Ensure all team have product knowledge and standards.
• Deliver training materials to drive strategy.
• Own commercial training execution.
• Drive customer journey and guest experience program.
• Coach staff and provide feedback.
• Build loyal customer profiles.
• Promote use of digital assets.
• Develop and retain talent with development plans.
• Identify competency gaps.
• Create action and development plans.
• Attract and retain top talent.
• Create positive energetic environment.
• Lead store meetings.

Conoscenze

Luxury retail leadership

Sales performance

Client relationship management

People management

Communication skills

Fashion knowledge

Strumenti

POS systems

CRM software

Descrizione del lavoro

Burberry in Rome is seeking a Team Manager to lead a luxury retail team on the shop floor, delivering exceptional service and achieving department targets. You will drive client engagement, product knowledge, and a premium customer experience in line with Burberry standards.

The role requires strong leadership, relationship building with clients and colleagues, and a passion for fashion. You will coach staff, manage CRM efforts, and contribute to store performance.