Luxury Store Manager — Lead & Elevate Customer Experience

Burberry; Firenze; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Burberry in Leccio is seeking a Store Manager to lead our luxury store, drive commercial performance, and deliver exceptional client experiences. You will cultivate a high-performing team, uphold Burberry standards across service, visual presentation, and operations, and partner with regional teams to grow the business.

This role demands proven leadership in luxury retail, strong commercial awareness, and a passion for building lasting relationships with clients while mentoring diverse

Qualifications

• Proven leadership experience in luxury or premium retail.
• Strong commercial awareness and ability to interpret performance data.
• Passion for delivering exceptional customer experiences and building client relationships.

Responsibilities

• Lead, inspire, and develop a high-performing store team delivering exceptional customer experiences.
• Drive sales and commercial excellence through planning, coaching, and analysis.
• Create a client-focused culture building long-term relationships and brand loyalty.
• Ensure Burberry standards across service, visual presentation, and operations.
• Manage store resources including scheduling, inventory, and processes.
• Collaborate with regional and cross-functional partners to identify growth opportunities.

Skills

Leadership

Customer-centric

Commercial acumen

Job description

Burberry in Leccio is seeking a Store Manager to lead our luxury store, drive commercial performance, and deliver exceptional client experiences. You will cultivate a high-performing team, uphold Burberry standards across service, visual presentation, and operations, and partner with regional teams to grow the business.

This role demands proven leadership in luxury retail, strong commercial awareness, and a passion for building lasting relationships with clients while mentoring diverse