Luxury Sales Team Leader - Client Experience

HERMES MAROQUINERIE-SELLERIE (HMS); Milano; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Hermès is seeking a Team Supervisor in Milan to lead a high-performing team and deliver the most memorable client experience. The role emphasizes guiding sales, nurturing client relationships, and exemplifying Hermès values across omnichannel touchpoints.

The ideal candidate will have strong leadership, fluency in Italian and English, and a background in luxury retail. A potential for growth within a globally renowned house is offered.

Competenze

• Bachelor's degree or equivalent; luxury retail experience preferred.
• Fluency in Italian and English; a third language is a plus.
• Proven leadership in high-paced retail environments.
• Strong Excel/IT tool proficiency and client-focused mindset.

Mansioni

• Lead and coach the store team to achieve sales targets and deliver exceptional client experiences.
• Foster a client-centric culture with proactive clienteling and aftersales support.
• Develop and maintain a diverse customer portfolio and nurture lasting relationships.
• Represent Hermès values, ensuring high standards of service and brand integrity.

Conoscenze

Leadership

Clienteling

Sales targets

Multilingual

Organizational skills

Formazione

Bachelor's degree

Strumenti

Excel

Descrizione del lavoro

Hermès is seeking a Team Supervisor in Milan to lead a high-performing team and deliver the most memorable client experience. The role emphasizes guiding sales, nurturing client relationships, and exemplifying Hermès values across omnichannel touchpoints.

The ideal candidate will have strong leadership, fluency in Italian and English, and a background in luxury retail. A potential for growth within a globally renowned house is offered.