Luxury Sales Advisor - Rinascente

Dweet; Lombardia; On-site; EUR 24,000 - 32,000; Full time

Job summary

Dweet is seeking a Luxury Sales Advisor for Rinascente to join our team in a permanent role. You will deliver exceptional service, translate client needs into sales, and embody the brand ambassador role within our luxury retail environment.

The ideal candidate has 2–3 years in luxury retail, fluency in Italian and English, and a polished appearance. You will drive CRM, work collaboratively with the team, and help maintain store standards and product knowledge.

Qualifications

• 2–3 years experience in the same role.
• Attention to detail and customer service orientation.
• Excellent written and verbal communication.
• Strong interpersonal skills and grooming standards.

Responsibilities

• Deliver exceptional service while upholding luxury brand standards.
• Build loyalty through personalized client interactions and clienteling.
• Contribute to CRM efforts and store operations daily.
• Maintain store presentation and inventory accuracy.
• Represent the brand responsibly, including on social media.

Skills

Communication skills

Attention to detail

Time management

Adaptability

Positive attitude

Fluent in Italian and English

Tools

Microsoft Outlook

Excel

Job description

Luxury Sales Advisor - Rinascente

We are looking for a Sales Advisor to join our team at our corner in Rinascente, for a permanent position.

As a Client Advisor, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. You embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the brand.

Key Responsibilities

• Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
• Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
• Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the brand Sales Ceremony.
• Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
• Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
• Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
• Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
• Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
• Demonstrate commitment to Diversity, Equity &Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
• Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity.

Skills & Attributes

• Previous Experience of 2 – 3 years in the same role
• Motivated and committed with a ‘can do’ attitude
• Excellent attention to detail
• Solid understanding of Microsoft Outlook and Excel
• Exceptional communication (oral and written) and strong interpersonal skills
• Adherence to grooming guidelines, being smart with a sense of individual style
• Adaptable and flexible
• Demonstrate effective time management skill
• Fluent in italian and english