Luxury Reservations Specialist – Pre-Opening

Mandarin Oriental Group; Cortina sulla Strada del Vino; On-site; EUR 22,000 - 27,000; Full time

Job summary

Mandarin Oriental Cristallo, Cortina seeks a Reservations Agent to manage individual room reservations and guest enquiries with a focus on exceptional service. You will support pre-opening readiness, learn the resort’s rooms, rates, packages, and dining experiences, and work closely with Front Office and Sales to convert enquiries into bookings.

The role emphasizes personalised communication, upselling opportunities, and strict adherence to reservation procedures in a luxury hospitality setting.

Qualifications

• Experience in Reservations, Front Office or Guest Services within luxury five‑star environments.
• Excellent communication and interpersonal skills with passion for luxury service.

Responsibilities

• Handle individual room reservation enquiries via telephone, email and online channels.
• Prepare and maintain accurate reservation records in PMS.
• Upsell and promote higher room categories and packages to maximise revenue.
• Coordinate with Front Office, Sales, Revenue Management and other departments for seamless guest journeys.
• Ensure compliance with rate policies, booking conditions and cancellation procedures.

Skills

Reservations experience

Luxury hospitality service

Education

Hospitality Management or related degree

Tools

Opera PMS

Job description

Mandarin Oriental Cristallo, Cortina seeks a Reservations Agent to manage individual room reservations and guest enquiries with a focus on exceptional service. You will support pre-opening readiness, learn the resort’s rooms, rates, packages, and dining experiences, and work closely with Front Office and Sales to convert enquiries into bookings.

The role emphasizes personalised communication, upselling opportunities, and strict adherence to reservation procedures in a luxury hospitality setting.