Marketing & Communications Manager

Mandarin Oriental; Cortina d'Ampezzo; On-site; EUR 55,000 - 60,000; Full time

Benefits offered by this job

Complimentary stays

Colleague rates (MOstay)

Career development programmes

Learning & development programmes

Health & wellbeing initiatives

Job summary

Mandarin Oriental Cristallo, Cortina (Pre-Opening) seeks a Marketing & Communications Manager to develop and execute integrated marketing and communications strategies for the resort's launch. You will oversee PR, brand communications, content development, partnerships and CSR initiatives with a focus on premium audience engagement.

Reporting to the Director of Marketing & Communications, you will collaborate with Sales, Revenue and Corporate teams to ensure a cohesive market introduction across

Qualifications

• Bachelor's degree in Marketing, Communications, Hospitality Management or related field.
• Minimum 5 years of experience in Marketing & Communications within luxury hospitality or premium brands.
• Previous pre-opening experience is highly desirable.
• Proven expertise in integrated marketing, public relations, partnerships and brand communications.
• Strong knowledge of luxury hospitality marketing trends and guest engagement strategies.
• Excellent copywriting, storytelling and presentation skills.
• Experience managing media relations, events, influencer collaborations and strategic partnerships.
• Strong commercial awareness with analytical skills to evaluate campaign performance.

Responsibilities

• Develop and execute integrated Marketing & Communications strategies aligned with the resort's objectives and MO brand standards.
• Oversee public relations activities, media engagement and external communications.
• Produce compelling marketing and PR content including press releases, newsletters and promotional materials.
• Ensure consistency in brand positioning, messaging and tone of voice across channels.
• Collaborate with Digital Marketing to support website content, email marketing and social campaigns.
• Monitor campaign performance, media coverage and KPIs with regular reporting and recommendations.
• Develop and maintain relationships with journalists, editors, influencers, tourism authorities and luxury partners.
• Coordinate media enquiries, press visits, photography and video productions.
• Manage PR agencies and ensure alignment with Corporate Communications.
• Support crisis communication activities with accurate messaging.
• Develop CSR initiatives aligned with MO sustainability commitments and community goals.
• Build partnerships with local organisations and charities, promote CSR internally and externally.
• Monitor and report on CSR impact.
• Plan and execute marketing events, brand activations, PR initiatives and VIP experiences.
• Manage event logistics, budgets, suppliers and guest lists.
• Coordinate with internal departments and external partners for flawless execution.
• Evaluate event performance and identify improvements.
• Ensure marketing initiatives comply with Mandarin Oriental brand guidelines.
• Collaborate with Commercial, Operations, Revenue, Spa, F&B and Corporate teams.

Skills

Marketing

Communications

Public relations

Brand communications

Event management

Partnerships

Stakeholder management

Leadership

Project management

Education

Bachelor's degree in Marketing, Communications, Hospitality Management or related field

Job description

Mandarin Oriental Cristallo, Cortina (Pre‑Opening)

Mandarin Oriental Cristallo is an upcoming luxury alpine resort scheduled to open in Winter 2026. It will feature 83 guestrooms and suites and offer exceptional restaurants, bars, event spaces and a world‑class spa.

Role Summary

Marketing & Communications Manager – You will develop and execute integrated marketing and communications strategies to position the resort as a premier luxury alpine destination. Reporting to the Director of Marketing & Communications, you will oversee public relations, brand communications, content development, partnerships, events and CSR initiatives.

Pre‑Opening Responsibilities

• Support the development and implementation of the resort's pre‑opening Marketing & Communications strategy in collaboration with Mandarin Oriental Hotel Group Corporate Marketing & Communications.
• Develop and execute launch campaigns to build awareness across domestic and international markets.
• Create the resort's marketing and PR collateral, including press kits, fact sheets, biographies, presentations and brand messaging.
• Establish relationships with key media, luxury travel publications, tourism boards, influencers and strategic partners.
• Coordinate pre‑opening media visits, influencer stays, familiarisation trips and launch events.
• Collaborate closely with Sales, Revenue, Operations and Corporate teams to ensure a consistent and impactful market launch.
• Support the planning and execution of the official opening and other high‑profile promotional events.

Marketing & Communications

• Develop and implement integrated Marketing & Communications strategies aligned with the resort's commercial objectives and Mandarin Oriental brand standards.
• Oversee the resort's public relations activities, media engagement and external communications.
• Produce compelling marketing and PR content, including press releases, newsletters, speeches, presentations and promotional materials.
• Ensure consistency in brand positioning, messaging, storytelling and tone of voice across all communication channels.
• Collaborate with Digital Marketing to support website content, email marketing, CRM initiatives and social media campaigns.
• Monitor campaign performance, media coverage and marketing KPIs, providing regular reporting and strategic recommendations.

Public Relations

• Develop and maintain strong relationships with journalists, editors, influencers, tourism authorities and luxury brand partners.
• Coordinate media enquiries, interviews, press visits, photography and video productions.
• Manage PR agencies and ensure alignment with Mandarin Oriental Hotel Group Corporate Communications.
• Support crisis communication activities when required, ensuring accurate and timely messaging.

Corporate Social Responsibility (CSR)

• Develop and coordinate CSR initiatives aligned with Mandarin Oriental's sustainability commitments and community engagement objectives.
• Build partnerships with local organisations, charities and community stakeholders.
• Promote CSR initiatives internally and externally to maximise awareness and engagement.
• Monitor and report on CSR activities and their overall impact.

Events & Partnerships

• Plan and execute marketing events, brand activations, PR initiatives, VIP experiences and community events.
• Manage event logistics, budgets, suppliers, guest lists and timelines.
• Coordinate with internal departments and external partners to ensure flawless execution.
• Evaluate event performance and identify opportunities for continuous improvement.

Brand & Stakeholder Management

• Ensure all marketing and communications initiatives comply with Mandarin Oriental brand guidelines.
• Collaborate closely with Commercial, Operations, Revenue, Spa, Food & Beverage and Corporate teams.
• Develop strategic partnerships that enhance brand visibility and guest engagement.
• Manage relationships with external agencies and suppliers to ensure quality, creativity and cost efficiency.

Qualifications & Experience

• Bachelor's degree in Marketing, Communications, Hospitality Management or a related field.
• Minimum 5 years of experience in Marketing & Communications within luxury hospitality, luxury lifestyle brands or premium consumer brands.
• Previous pre‑opening experience is highly desirable.
• Proven expertise in integrated marketing, public relations, partnerships and brand communications.
• Strong knowledge of luxury hospitality marketing trends and guest engagement strategies.
• Excellent copywriting, storytelling and presentation skills.
• Experience managing media relations, events, influencer collaborations and strategic partnerships.
• Strong commercial awareness with analytical skills to evaluate campaign performance and marketing effectiveness.
• Excellent project management, organisational and leadership skills.
• Creative, proactive and innovative mindset with exceptional attention to detail.
• Excellent interpersonal and stakeholder management skills with the ability to build relationships at all levels.
• Fluency in English and Italian is essential; additional languages are considered an advantage.

Compensation

€55,000 – €60,000 Gross Annual Salary (RAL)

Benefits

We offer a competitive compensation package aligned with the luxury hospitality market, plus career development opportunities, learning & development programmes, complimentary stays and colleague rates (MOstay), health & wellbeing initiatives, colleague comfort benefits and other advantages.