Guest Experience Concierge — Front Desk

W Hotels; Arzachena; On-site; EUR 23,000 - 29,000; Full time

Job summary

W Hotels in Arzachena, Sardinia is seeking a Front Desk/Guest Services team member to handle guest check-ins and check-outs, assign rooms, process payments, and issue keys. You will verify rates, coordinate with housekeeping, and answer guest calls and requests to ensure satisfaction.

This non-management, full-time onsite role requires a high school diploma or GED, no related work experience, and a professional appearance.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins and check-outs.
• Assign rooms and manage room changes/late check-out requests.
• Secure payment; activate/reissue room keys and verify billing.
• Coordinate with Housekeeping to track room status and guest concerns.
• Answer calls, handle requests, and arrange transportation for guests.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Arzachena, Sardinia is seeking a Front Desk/Guest Services team member to handle guest check-ins and check-outs, assign rooms, process payments, and issue keys. You will verify rates, coordinate with housekeeping, and answer guest calls and requests to ensure satisfaction.

This non-management, full-time onsite role requires a high school diploma or GED, no related work experience, and a professional appearance.