Luxury Guest Experience Lead – Venice

Four Seasons; Venezia; In loco; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary & benefits

Training & development

Employee discount on stays

Dry cleaning for uniforms

Employee meals

Descrizione del lavoro

Four Seasons Hotel Danieli in Venice is seeking a Guest Experience Manager to lead the guest journey across all stay stages, delivering personalized service with operational excellence.

You will partner with Front Office, Concierge, Housekeeping and F&B to craft memorable experiences, manage VIPs, and drive guest satisfaction, loyalty and brand advocacy through proactive engagement and team leadership.

Competenze

• 3–5 years of guest experience/Front Office in luxury hotels.
• Leadership experience with coaching and developing teams.
• Fluency in English and Italian.
• Strong knowledge of Opera PMS and hotel operations.
• Excellent communication and relationship-building skills.
• Analytical mindset with ability to analyze guest feedback and trends.

Mansioni

• Lead and coordinate all aspects of the guest experience from pre-arrival to departure.
• Manage guest engagement, VIP rooms, amenities, special requests, and recognition programs.
• Collaborate with Front Office, Concierge, Housekeeping, Food & Beverage to ensure consistent service.
• Actively engage with guests, anticipate needs, gather feedback, and resolve concerns promptly.
• Oversee service recovery and implement improvements from feedback.
• Promote hotel experiences, services, and local attractions to maximize satisfaction.
• Lead, coach, and develop the Guest Experience team.
• Monitor guest satisfaction scores and provide regular analysis to leadership.
• Build relationships with local partners to curate unique experiences reflecting the brand.
• Support initiatives that enhance efficiency and guest loyalty.

Conoscenze

Guest Experience

Leadership

Communication

Problem-solving

Organizational skills

Fluent English

Fluent Italian

Formazione

Hospitality Management degree

Strumenti

Opera PMS

Descrizione del lavoro

Four Seasons Hotel Danieli in Venice is seeking a Guest Experience Manager to lead the guest journey across all stay stages, delivering personalized service with operational excellence.

You will partner with Front Office, Concierge, Housekeeping and F&B to craft memorable experiences, manage VIPs, and drive guest satisfaction, loyalty and brand advocacy through proactive engagement and team leadership.