Assistant Manager - Luxury Front Office & Guest Experience

Four Seasons Hotels and Resorts; Venezia; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Base salary €31,000

Training & development

Employee discounts

Dry cleaning

Employee meals

Job summary

Four Seasons Hotels and Resorts in Venice, at Hotel Danieli, seeks an Assistant Manager to oversee daily Front Office, Guest Experience, and Concierge operations, acting as Manager on Duty to ensure a seamless luxury guest experience. You will lead Front Desk, Guest Experience and Concierge teams, train staff, coordinate with Sales, Catering and Housekeeping, and manage cash handling and billing processes.

Fluency in English and Italian is required.

Qualifications

• 2–3 years of experience in luxury hospitality in a supervisory or managerial Rooms Division role.
• Strong leadership and team-motivating abilities; focus on staff development.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills, attention to detail, and ability to perform under pressure.
• Solid knowledge of Front Office operations and PMS platforms (e.g., OPERA).
• Fluency in English and Italian

Responsibilities

• Manage the daily operations of the Front Desk, Guest Experience, and Concierge teams.
• Serve as Manager on Duty in the absence of senior management, responding quickly to emergencies and operational issues.
• Coordinate guest arrivals, departures, and special requests, ensuring personalized service for Special Attention Guests, Return Guests, and Groups.
• Interview, train, schedule, and evaluate team members, promoting growth and engagement.
• Partner cross-functionally with Sales, Catering, Housekeeping, and other departments to ensure flawless operations.
• Oversee financial and credit procedures, including paid-outs, rebates, petty cash, and billing compliance.
• Verify cashier transactions and end-of-shift reconciliations to ensure accuracy and proper approvals.
• Respond to guest requests with attentiveness and personalized service, delivering solutions that enhance satisfaction.
• Handle guest complaints and sensitive situations with professionalism, empathy, and discretion.

Skills

Leadership

Communication

Problem solving

Organizational skills

Team motivation

Front Office knowledge

Fluent English

Fluent Italian

Tools

OPERA PMS

Job description

Four Seasons Hotels and Resorts in Venice, at Hotel Danieli, seeks an Assistant Manager to oversee daily Front Office, Guest Experience, and Concierge operations, acting as Manager on Duty to ensure a seamless luxury guest experience. You will lead Front Desk, Guest Experience and Concierge teams, train staff, coordinate with Sales, Catering and Housekeeping, and manage cash handling and billing processes.

Fluency in English and Italian is required.