Luxury Guest Experience Host - Venice

Four Seasons Hotels and Resorts; Venezia; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discount

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotels and Resorts in Venice seeks a Guest Experience Ambassador to warmly greet guests, anticipate needs, and deliver personalized service across the property. You will coordinate with Front Desk and other departments to ensure a seamless guest journey and uphold the brand's legacy of genuine hospitality.

The role requires fluency in English and Italian, with a passion for creating memorable experiences and strong hostmanship.

Qualifications

• Experience in luxury hospitality or guest-facing service roles.
• Ability to create personalized guest experiences.
• Strong interpersonal and communication skills.
• High emotional intelligence and cultural sensitivity.

Responsibilities

• Warmly greet and engage guests to establish a welcoming atmosphere.
• Anticipate guest needs through observation and proactive communication.
• Serve as primary host in lobby and public areas, guiding guests.

Skills

Fluent English

Fluent Italian

Guest service

Emotional intelligence

Communication

Tools

CRM systems

Job description

Four Seasons Hotels and Resorts in Venice seeks a Guest Experience Ambassador to warmly greet guests, anticipate needs, and deliver personalized service across the property. You will coordinate with Front Desk and other departments to ensure a seamless guest journey and uphold the brand's legacy of genuine hospitality.

The role requires fluency in English and Italian, with a passion for creating memorable experiences and strong hostmanship.