Guest Experience Specialist – Florence | Annual Bonus

The Luxury Collection; Toscana; On-site; EUR 24,000 - 25,000; Full time

Benefits offered by this job

Annual Company Bonus

Job summary

The Luxury Collection Hotels & Resorts in Florence, Italy, is seeking a Guest Experience Expert. You will welcome guests, support check-in/check-out, and deliver personalized service throughout their stay.

You will handle requests, assist with local recommendations, and maintain professional appearance and safety standards. This full-time onsite role requires energy, attentiveness, and a passion for exceptional hospitality.

Qualifications

• Education: High school diploma or GED equivalent.
• Minimum or no related work experience.
• No supervisory experience required.

Responsibilities

• Process operational needs and guest requests during shifts.
• Complete reports and share local area highlights with guests.
• Maintain safety, confidentiality, and professional appearance.

Education

High school diploma or GED

Job description

The Luxury Collection Hotels & Resorts in Florence, Italy, is seeking a Guest Experience Expert. You will welcome guests, support check-in/check-out, and deliver personalized service throughout their stay.

You will handle requests, assist with local recommendations, and maintain professional appearance and safety standards. This full-time onsite role requires energy, attentiveness, and a passion for exceptional hospitality.