Guest Coordinator - Six Senses Rome

InterContinental Hotels Group; Roma; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome is seeking a Guest Coordinator who will embody the Six Senses vision of emotional hospitality and soulful service, ensuring seamless daily operations on the front desk and in administration.

You will answer inquiries, route calls, assist reservations for resort outlets and Experiences, upsell spa and dining facilities, and uphold Six Senses standards, safety procedures, and guest satisfaction.

Competenze

• High school diploma or equivalent; hospitality diploma/degree preferred.
• Proficiency in MS Office and hotel systems (POS, PMS, CRM).
• Bilingual: fluent Italian and good English.

Mansioni

• Oversee the daily operation of the telephone operators during shift and perform administrative duties.
• Answer inquiries in a friendly, efficient manner and route calls to proper extensions.
• Process wake-up calls, messages and faxes promptly and accurately.
• Assist with reservations for resort outlets and Experiences requests.
• Upsell resort, spa, LIFE and dining facilities to guests.
• Ensure proper handover of outstanding matters at shift end and maintain equipment.
• Follow Six Senses guidelines, standards of service, and fire and safety procedures.

Conoscenze

Italian fluency

English communication

Formazione

High School Diploma

Hospitality diploma/degree

Strumenti

MS Office

POS

PMS

CRM

Descrizione del lavoro

As Guest Coordinator, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Responsible for the daily operation of the telephone operators during the shift and administrative work.
• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Handle all long distance and local calls and relay message if required.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist in booking and taking requests for reservations for any resort outlets and Experiences requests.
• Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
• Update general messages and relevant information from the guest via App for internal communication. Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Coordinator, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in Italian and good English.
• Eligible to work in Italy.

The above is intended to provide an overview of the role and responsibilities for a Guest Coordinator at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.