Luxury F&B Intern: Elevate Guest Experience & Upselling

Hosco.com; Toscana; On-site; EUR 5,000 - 6,700; Full time

Benefits offered by this job

Monthly allowance

Job summary

Minor Hotels Europe & Americas is seeking an F&B Intern to support restaurant teams, take orders, and ensure an excellent guest experience in Tuscany, Italy. You will learn luxury service fundamentals while working with seasoned colleagues.

Responsibilities include welcoming guests, assisting with reservations, coordinating with the kitchen, upselling, and maintaining spotless dining areas. English knowledge is valued alongside local language fluency.

Qualifications

• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.

Skills

Customer service

Active listening

Communication

Sales oriented

Teamwork

Attention to detail

Fluency in Italian

English proficiency

Education

Vocational hospitality/F&B training

Tools

Microsoft Office

POS systems

Job description

Minor Hotels Europe & Americas is seeking an F&B Intern to support restaurant teams, take orders, and ensure an excellent guest experience in Tuscany, Italy. You will learn luxury service fundamentals while working with seasoned colleagues.

Responsibilities include welcoming guests, assisting with reservations, coordinating with the kitchen, upselling, and maintaining spotless dining areas. English knowledge is valued alongside local language fluency.