Banqueting Manager - Events Operation Manager

Rosewood Rome; Roma; On-site; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Rosewood Rome is seeking an Events Operations Manager to deliver exceptional event experiences within our luxury hotel in Rome. You will coordinate logistics, staff, and resources to execute everything from intimate gatherings to large banquets while upholding Forbes and LQA standards.

Lead with financial discipline, optimize costs, train teams, and nurture client relationships with vendors and internal departments to enhance guest satisfaction and brand reputation.

Qualifications

• Leadership experience in luxury hotels or high-end restaurants.
• Deep knowledge of food, wine, premium spirits, and menu design.
• Budgeting, forecasting, cost control, and P&L analysis.
• Fluent in English and Italian; additional languages a plus.
• Food safety, hygiene, and alcohol service certifications as required.
• Ability to motivate, coach, and mentor staff.
• Excellent guest hosting and relationship-building skills.
• Clear communication with guests, staff and other departments.
• Strong customer service and problem-solving abilities.
• Awareness of market trends and opportunities to boost visibility.
• Training and development mindset for team growth.
• Comfort in diverse, international environments.
• Willingness to innovate in service and guest engagement.

Responsibilities

• Ensure F&B activities align with corporate and hotel strategies.
• Prepare and update department manuals and implement them.
• Conduct regular briefings and effective departmental meetings.
• Hold monthly meetings with all restaurants on financials and objectives.
• Deliver monthly P&L reports with explanations to leadership.
• Guide associates to meet Rosewood objectives and guest service goals.
• Handle complaints courteously and ensure resolution.
• Maintain positive interactions with guests and colleagues.
• Verify service levels through Forbes and LQA spot checks.
• Be present during peak periods to ensure smooth operations.
• Ensure brand standards are implemented and maintained.
• Monitor service and product quality, with chef inspections.
• Maintain front and back of house cleanliness and organization.
• Know menu items deeply and upsell pairings where appropriate.
• Contribute to annual marketing plans and budgeting.
• Identify market trends to increase restaurant visibility.
• Operate the restaurant to maximize profit and meet financial goals.
• Oversee recruiting and development of F&B staff.
• Encourage creativity and innovation within the team.

Skills

Leadership Experience

F&B Expertise

Financial Knowledge

Languages

Certifications

Team Development

Guest Hosting

Communication Skills

Customer Service

Problem Solving

Marketing Awareness

Training & Development

Multicultural Versatility

Innovation & Creativity

Education

Hospitality Education Degree

Job description

DIVISION:

Food & Beverage

REPORTS TO:

Director of Food and Beverage

DOTTED LINE TO:

Director of Events

About Food & Beverage

At Rosewood Rome, food and beverage embody La Dolce Vita, offering three distinctive outlets — a refined Italian bistro, a lively lobby café and bar, and a rooftop destination with sweeping city views — alongside curated events and elevated in room dining. Rooted in Roman heritage yet reimagined with contemporary flair, our culinary experiences celebrate local artisans, seasonal produce, and sustainable practices. The impact we aspire to create is a sense of connection: guests savoring authentic flavors, communities empowered through partnerships, and memorable moments that position Rosewood Rome as a cultural and culinary landmark.

Impact of this role

The Events Operations Manager is central to delivering exceptional event experiences that reflect the hotel’s luxury standards and brand identity. This role ensures flawless execution of all events, from intimate gatherings to large-scale banquets, by coordinating logistics, managing resources, and maintaining operational excellence. Through meticulous planning and real-time problem-solving, the manager guarantees that every event runs smoothly, exceeding client expectations and enhancing guest satisfaction.

Financially, the position drives profitability by optimizing event operations, controlling costs, and identifying opportunities for upselling and cross-selling services. By analyzing performance metrics and collaborating on strategic initiatives, the manager contributes to revenue growth while safeguarding quality and efficiency.

Beyond operations, the Events Operations Manager fosters strong relationships with clients, vendors, and internal teams, ensuring seamless communication and collaboration. Their leadership in training and motivating staff creates a culture of service excellence and innovation, empowering the team to deliver memorable experiences consistently.

Ultimately, this role bridges strategic vision and operational execution, making it a key driver of the hotel’s reputation, client loyalty, and long‑term success in the competitive luxury hospitality market.

Key Responsibilities

• Ensure F&B activities align with corporate and hotel strategies and implement actions as appropriate.
• Prepare and update departmental operation manuals provided by Rosewood Corporate and implement them in the hotel.
• Conduct regular briefings and ensure departmental meetings are effective.
• Hold monthly meetings with all restaurants to share financial performance (P&L), guest satisfaction scores, glitch reports, and upcoming objectives.
• Deliver a monthly P&L report with explanations for discrepancies to the Director or Assistant Director of F&B.
• Ensure associates meet Rosewood objectives and always deliver exceptional guest service.
• Handle complaints courteously and efficiently, ensuring satisfactory resolution.
• Maintain positive interactions with guests and colleagues.
• Personally verify service levels through Forbes and LQA spot checks.
• Be present during peak periods to ensure smooth operations.
• Ensure brand standards are implemented.
• Monitor service and product quality, conduct inspections with chefs, and take corrective actions when needed.
• Maintain cleanliness and organization in both front and back of house.
• Deep knowledge of menu items and recommend food & beverage pairings and upselling alternatives.
• Prepare an annual marketing plan with the restaurant team and F&B Director.
• Continuously evaluate market trends and seek opportunities to increase restaurant visibility.
• Operate the restaurant to maximize profit and meet financial goals.
• Assist in annual marketing plan and monthly reforecasting.
• Manage costs proactively and ensure compliance with financial policies.
• Supervise recruitment and selection of F&B associates, ensuring a competency‑based approach and non‑discrimination.
• Develop associates through training, coaching, and career planning.
• Encourage creativity and innovation within the team.
• Knowledge of labor laws related to hospitality.
• Represent Rosewood positively inside and outside the hotel.
• Maintain high personal presentation standards and strong professional relationships.
• Uphold brand integrity and always company values.
• Work within pre‑established budget limits.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

• Hospitality Education – Degree or diploma in hospitality management, business, or culinary arts provides a strong foundation.
• Leadership Experience – Minimum 3 years in a supervisory or management role within luxury hotels or high‑end restaurants.
• Food & Beverage Expertise – Deep knowledge of food, wine, premium spirits, and menu design.
• Financial Knowledge – Skilled in budgeting, forecasting, cost control, and analyzing P&L reports.
• Languages – Fluent in English and Italian; additional languages are a plus for international clientele.
• Certifications – Food safety, hygiene, and alcohol service certifications as required by local regulations.
• Leadership & Team Development – Ability to motivate, coach, and mentor staff, fostering a culture of excellence.
• Guest Hosting & Relationship Building – Acts as the face of the restaurant, warmly welcoming guests and building loyalty through genuine connections.
• Communication Skills – Clear, empathetic communication with guests, staff, and other departments.
• Customer Service Excellence – Resolves complaints gracefully, ensuring memorable guest experiences.
• Problem Solving & Adaptability – Handles unexpected challenges calmly and efficiently.
• Financial Acumen – Manages costs, revenue, and profitability while maintaining quality.
• Marketing Awareness – Identifies opportunities to increase visibility and stay ahead of market trends.
• Training & Development – Implements training programs and career plans to grow team capabilities.
• Multicultural Versatility – Comfortable working in diverse, international environments.
• Innovation & Creativity – Encourages new ideas in service, menu design, and guest engagement.
• We offer a competitive salary ranging from €38,000 to €45,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.

Job Descriptions are only valid with this addendum page; signed by authorised Management only and according to authorized levels below.

This job description will be reviewed on a regular basis to incorporate any new responsibilities that reflect the business requirements.