Concierge - Fori Imperiali Rome - An Anantara Boutique Hotel

Hosco.com; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates

Sustainability programme

Job summary

Minor Hotels Europe & Americas is seeking a Concierge Agent to deliver an exceptional, personalised and memorable guest experience as a trusted ambassador of the hotel.

You will anticipate needs, offer tailored recommendations and coordinate with Front Office, Guest Relations and other teams to ensure seamless, luxury service for VIP and regular guests.

Strong communication, attention to detail and a passion for guest care are essential; Les Clefs d’Or membership is highly desirable.

Qualifications

• Experience in Concierge, Guest Relations or Front Office, preferably within luxury hospitality.
• Passion for guest experience and personalised service.
• Excellent knowledge of hotel services and local destinations.
• Strong communication and interpersonal skills.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving and calm under pressure.
• Collaborative mindset and integrity.
• Les Clefs d'Or membership is desirable.

Responsibilities

• Anticipate guest needs and deliver personalised service.
• Support VIP and returning guests with itineraries and special arrangements.
• Provide destination expertise and promote hotel experiences.
• Manage guest requests and follow up across the guest journey.
• Coordinate guest services with Front Office, Guest Relations, Bell and other teams.
• Handle guest items securely and maintain records.
• Maintain financial and operational accuracy in deposits and charges.
• Create memorable guest experiences as a trusted point of contact.

Skills

Concierge

Guest relations

Front office

Communication skills

Organisational skills

Problem solving

Team collaboration

Les Clefs d'Or (Desirable)

Job description

What will be your mission?

As a Concierge Agent, you play a key role in delivering an exceptional, personalised and memorable guest experience, acting as a trusted ambassador of the hotel and destination. You are dedicated to ensuring that every guest request is handled with professionalism, efficiency and genuine care, creating seamless experiences that exceed expectations.

Combining service excellence, local expertise and exceptional attention to detail, you will anticipate guest needs, provide tailored recommendations and support the coordination of guest services, contributing directly to the hotel's reputation for luxury hospitality and refined guest care.

What will you do?

• Anticipate Guest Needs & Deliver Exceptional Service: Proactively identify and respond to guest needs and enquiries with professionalism, discretion and efficiency, providing personalised solutions and consistently striving to exceed expectations.
• Support VIP & Returning Guests: Prepare and follow up on guest itineraries, preferences, amenities and special arrangements, coordinating closely with relevant hotel departments to ensure a seamless and personalised experience.
• Provide Destination Expertise & Promote Hotel Experiences: Offer tailored recommendations on local attractions, dining, entertainment and cultural experiences, while showcasing the hotel’s services, facilities and unique offerings.
• Manage Guest Requests Accurately: Record, track and complete guest requests, messages, bookings, confirmations and charges using the hotel’s systems and established handover procedures, ensuring accurate follow-up throughout the guest journey.
• Coordinate Guest Services & Hotel Operations: Work closely with Front Office, Guest Relations, Bell, Door, Reservations, Housekeeping, Security and Food & Beverage teams, supporting transportation, arrivals, departures and luggage services to deliver a seamless guest experience.
• Handle Guest Items Securely: Ensure the safe receipt, storage and delivery of messages, tickets, packages and other guest items, maintaining accurate records and following hotel procedures.
• Maintain Financial & Operational Accuracy: Process deposits, guest charges, vouchers, commissions and supplier documentation accurately and transparently, while keeping concierge information, systems, collateral and work areas organised and presentation-ready.
• Create Memorable Guest Experiences: Act as a trusted point of contact throughout the guest journey, proactively resolving needs and finding thoughtful and innovative ways to surprise and delight guests.

What are we looking for?

• Previous experience in Concierge, Guest Relations or Front Office roles, ideally within luxury or upscale hospitality environments.
• Strong passion for guest experience, with the ability to anticipate needs and deliver personalised service.
• Excellent knowledge of the hotel's services, facilities and local destination, with the confidence to make tailored recommendations.
• Outstanding communication and interpersonal skills, with a professional and polished approach.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving skills and the ability to remain calm and effective under pressure.
• Collaborative mindset, integrity and commitment to delivering outstanding service at every guest touchpoint.

• Current membership of Les Clefs d'Or is highly desirable

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Salary Gross per year starting from 25k, C1 Level