Luxury Client Services Specialist | Omnichannel Sales

Fendi; Roma; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Rome is seeking a Client Services Advisor to deliver exceptional customer service across all channels. The ideal candidate will have a minimum of 3 years in luxury client service with excellent communication and sales skills. Responsibilities include providing a luxury experience, balancing customer outreach, and being proactive in problem resolution. Fluency in English and French is required, while knowledge of German is beneficial. Join a dynamic team that values customer relationships and innovative service solutions.

Competenze

• Minimum 3 years of experience in luxury client service, preferably in retail or hospitality.
• Fluency in English and French is required, German is a plus.
• Strong problem-solving skills and customer-centric mindset.

Mansioni

• Provide clients with a luxury experience aligned with brand values.
• Balance inbound and outbound outreach to develop client relationships.
• Transmit brand awareness and product knowledge when interacting with clients.

Conoscenze

Luxury client service experience

Communication skills

Sales ability

Customer service attitude

Strumenti

Salesforce

MS Office

Descrizione del lavoro

A leading luxury fashion brand in Rome is seeking a Client Services Advisor to deliver exceptional customer service across all channels. The ideal candidate will have a minimum of 3 years in luxury client service with excellent communication and sales skills. Responsibilities include providing a luxury experience, balancing customer outreach, and being proactive in problem resolution. Fluency in English and French is required, while knowledge of German is beneficial. Join a dynamic team that values customer relationships and innovative service solutions.