Luxury Client Experience Ambassador

Prada; Milano; In loco; EUR 27.000 - 36.000; Tempo pieno

Descrizione del lavoro

Prada is seeking a luxury retail ambassador to guide clients through the world of the brands, delivering an extraordinary in-store experience and building lasting relationships. You will use CRM data to personalize service, embrace an Omni Channel mindset, and collaborate with teammates to achieve sales targets.

You will stay informed on fashion trends and product knowledge, ensuring impeccable shop presentation and contributing to a secure, welcoming environment for all clients.

Competenze

• Passion for luxury retail and customer service.
• Strong communication and interpersonal skills.
• Ability to build lasting client relationships.
• Able to work well in a team and independently when needed.
• Knowledge of fashion trends and product categories.

Mansioni

• Put the Customer first, creating a welcoming in-store environment and delivering exceptional service.
• Capture customer data in the CRM to personalize follow-ups and opportunities.
• Embrace an Omni Channel approach to connect with clients across touchpoints.
• Collaborate with colleagues to ensure a consistent and exceptional brand experience.
• Welcome and assist customers, drive in-store sales and meet KPIs.
• Proactively cross-sell across departments to maximize opportunities.
• Stay informed on fashion trends and product knowledge.
• Handle complaints by coordinating with the line manager when needed.
• Maintain high standards of shop floor visuals and stock procedures.
• Support security and loss-prevention measures in-store.

Conoscenze

Luxury customer service

CRM data capture

Omni-channel mindset

Team player

Excellent communication

English fluency

Descrizione del lavoro

Prada is seeking a luxury retail ambassador to guide clients through the world of the brands, delivering an extraordinary in-store experience and building lasting relationships. You will use CRM data to personalize service, embrace an Omni Channel mindset, and collaborate with teammates to achieve sales targets.

You will stay informed on fashion trends and product knowledge, ensuring impeccable shop presentation and contributing to a secure, welcoming environment for all clients.