Luxury Brand Ambassador & Stock Specialist

PVH Italy; Italia; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Prada Group in Italy is seeking a brand ambassador who can combine exceptional customer service with strong stock management. You will build client relationships, leverage CRM and digital tools, and work to maximize sales while ensuring stock accuracy and compliance with corporate procedures.

You will stay informed about fashion trends, maintain a high standard of shop presentation, and support security and stock controls across intricate operations and repairs.

Competenze

• High affinity for luxury products.
• High sense of responsibility.
• Being able to work in team as well as alone.
• Organized and detail oriented.
• Mature and assertive.

Mansioni

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximize sales opportunity to achieve individual sales targets and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.
• Ensure the safety of the products and the valuable material in the warehouse during handling.
• Organize, manage and perform the products’ counting and the stock-takes.
• Assure the right product flow tracking through SAP system.
• Manage the product flow during Repairs.
• Manage the stockroom activities related to Markdown.
• Guarantee returns, shop-to-shop transfers, and e-commerce delivery following guidelines and deadlines.

Conoscenze

Brand ambassador

Customer service

CRM

Sales

Stock management

Teamwork

Organized

Strumenti

SAP

Descrizione del lavoro

Prada Group in Italy is seeking a brand ambassador who can combine exceptional customer service with strong stock management. You will build client relationships, leverage CRM and digital tools, and work to maximize sales while ensuring stock accuracy and compliance with corporate procedures.

You will stay informed about fashion trends, maintain a high standard of shop presentation, and support security and stock controls across intricate operations and repairs.