Luxury Client Advisor & Inventory Specialist

Miu Miu; Forte dei Marmi; On-site; EUR 30,000 - 45,000; Full time

Job summary

Prada Group is seeking a brand ambassador for its luxury retail store in Forte dei Marmi. The role combines exceptional customer service with meticulous stock management, ensuring brand standards, KPI achievement, and secure product handling.

The candidate will leverage CRM tools to enhance client loyalty and drive sales while maintaining pristine shop presentation. The position requires English fluency, a strong affinity for luxury goods, and the ability to work both independently and in a

Qualifications

• Fluent English required for client interactions.
• High affinity for luxury products and brand culture.
• Ability to work both in a team and independently.
• Strong organizational and detail orientation.
• Maturity and assertiveness in customer-facing scenarios.

Responsibilities

• Welcome and serve customers providing an excellent in-store experience.
• Develop client relationships using CRM and digital tools.
• Cross-sell with departments to maximize sales and hit KPIs.
• Stay updated on fashion trends and competitors.
• Demonstrate strong product knowledge of Brand and items.
• Handle customer complaints with appropriate escalation to the line manager.
• Maintain high standards of shop floor and visual display per guidelines.
• Contribute to security and prevention of theft; protect stock.

Skills

Fluent English

Luxury product affinity

Teamwork

Organized

Detail oriented

Mature and assertive

Tools

SAP

Job description

Prada Group is seeking a brand ambassador for its luxury retail store in Forte dei Marmi. The role combines exceptional customer service with meticulous stock management, ensuring brand standards, KPI achievement, and secure product handling.

The candidate will leverage CRM tools to enhance client loyalty and drive sales while maintaining pristine shop presentation. The position requires English fluency, a strong affinity for luxury goods, and the ability to work both independently and in a