Luxury Client Advisor & After-Sales Specialist

LVMH

Milano

On-site

EUR 24,000 - 30,000

Full time

2 hours ago

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Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA Italy in Milan is seeking an after-sales professional to join our luxury retail team. You will manage first-class consultations, sales, and on-site repairs, ensuring exceptional client service. Fluent Italian and English are required; additional languages are a plus.

You are passionate about luxury products and delivering the best client experience to discerning customers. The starting gross annual salary in Italy is 27,000 EUR; the role sits within the LVMH group with a range of benefits

Qualifications

Experience in luxury sector or premium retail environments.
Strong communication in Italian and English; other languages welcome.
Committed to delivering outstanding client experiences in a luxury context.

Responsibilities

Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.