Luxury Client Advisor - Fashion & Brand Experience

Etro; Fidenza; On-site; EUR 25,000 - 28,000; Full time

Job summary

Etro in Fidenza Village is seeking an experienced Client Advisor to provide customers with high quality service, showcasing Etro’s philosophy and heritage. You will assist shoppers with the Etro selling ceremony and offer fashion guidance.

You will drive store results, build relationships with clients through CRM activities, support visual merchandising, and ensure inventory and replenishment procedures are followed. Fluent English is required; additional language is a plus.

Qualifications

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude.
• Ability to adapt to different customers.
• Team-playing attitude.
• Strong communication skills.
• Ability to work in a dynamic environment.
• Fluent in English; another language is a plus.

Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage.
• Assist customers accordingly with Etro selling ceremony.
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Ensure the achievement of the Store goals, enhancing and developing the business.
• Build and strengthen relationships with customers by developing CRM strategies.
• Establish good group dynamics, through efficient communication.
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines.
• Help ensuring the products replenishment and physical inventory of merchandise.

Skills

Fashion & luxury passion

Experience in fashion retail

Sales targets & results

Customer adaptability

Team player

Communication skills

Dynamic environment

English fluency

Job description

Etro in Fidenza Village is seeking an experienced Client Advisor to provide customers with high quality service, showcasing Etro’s philosophy and heritage. You will assist shoppers with the Etro selling ceremony and offer fashion guidance.

You will drive store results, build relationships with clients through CRM activities, support visual merchandising, and ensure inventory and replenishment procedures are followed. Fluent English is required; additional language is a plus.