Client Advisor _ Roma La Rinascente Boutique PT 30h TD

Etro; Roma; On-site; EUR 12,000 - 21,000; Part time

Job summary

Etro boutique in Roma is seeking a Client Advisor to work part-time (30h). You will deliver high-quality service, understand customer needs, and convey the Etro philosophy and heritage.

Key responsibilities include product knowledge, assisting with the Etro selling ceremony, discussing fashion trends, supporting CRM initiatives, and ensuring visual merchandising aligns with brand guidelines.

Qualifications

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude.
• Ability to adapt to different customers.
• Team-playing attitude; to work in a dynamic environment.
• Fluent in English; another language is a plus.

Responsibilities

• Provide exceptional customer service by assisting customers, with strong knowledge of Etro history and heritage.
• Assist customers with Etro selling ceremony.
• Discuss fashion trends with clients and offer fashion and luxury market insights.
• Support store goals and contribute to business development.
• Build relationships with customers through CRM strategies.
• Contribute to visual merchandising and store aesthetics.
• Assist with product replenishment and stock inventory.
• Maintain grooming standards in line with Etro policies.

Skills

Passion for fashion

Luxury retail experience

Sales-driven results

Customer adaptability

Team player

Dynamic environment

English fluent

Additional language a plus

Job description

For our boutique in Roma we are looking for a Client Advisor available to work part-time (30h).

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
• Ability to adapt to different customers
• Team-playing attitudeAbility to work in a dynamic environment
• Fluent in english. Another language is a plus