Luxury Client Advisor: Create Memorable Brand Experiences

BoF Careers; Forte dei Marmi; On-site; EUR 28,000 - 36,000; Full time

Job summary

Prada Group, a world leader in luxury fashion, seeks a Miu Miu Client Advisor to deliver an extraordinary customer experience in our brand stores. You will place Clients at the center, uncover their needs, and build lasting relationships while promoting the Brand philosophy and values.

You will work toward individual and store sales targets, engage with the omni-channel approach, and maintain high product knowledge and CRM-driven personalization. This role embodies brand ambassador excellence.

Qualifications

• Experience as a Client Advisor or similar in luxury fashion.
• Strong customer orientation and interpersonal skills.
• Passion for fashion and brand heritage.
• Ability to deliver personalized shopping experiences.

Responsibilities

• Place the customer at the center, creating a welcoming environment and providing an excellent service.
• Exceed individual sales targets and contribute to store success.
• Demonstrate expert knowledge of products, brand history and DNA.
• Capture client data in CRM to build long-term relationships.
• Follow up with clients to strengthen future opportunities.
• Host appointments in person or virtually, embracing an Omni Channel mindset.
• Stay informed on fashion trends and competitive landscape to advise clients.
• Resolve client complaints liaising with management and Customer Service.
• Operate with care for products and maintain stockroom organization.
• Adhere to operational guidelines, stock procedures, security and reporting.
• Collaborate with team to ensure a consistently exceptional experience.
• Contribute to a positive, inclusive work environment.

Skills

Client Advisor experience

Customer orientation

Interpersonal communication

Team player

Job description

Prada Group, a world leader in luxury fashion, seeks a Miu Miu Client Advisor to deliver an extraordinary customer experience in our brand stores. You will place Clients at the center, uncover their needs, and build lasting relationships while promoting the Brand philosophy and values.

You will work toward individual and store sales targets, engage with the omni-channel approach, and maintain high product knowledge and CRM-driven personalization. This role embodies brand ambassador excellence.