Luxury Client Advisor - Omni-Channel

Prada; Porto Cervo; On-site; EUR 28,000 - 36,000; Full time

Job summary

Prada Group in Porto Cervo, Italy, is seeking a Miu Miu Client Advisor to deliver an extraordinary luxury experience, placing clients at the center, discovering needs, and guiding them into the world of Miu Miu.

You will drive personal and store sales targets, support omni-channel initiatives, and build lasting relationships using the CRM. A deep knowledge of products, brand history and fashion trends is essential to advise clients across in-store and online channels.

Qualifications

• Previous experience as a Client Advisor or Sales Assistant in luxury fashion.
• Strong customer orientation and interpersonal skills for personalized service.
• Passion for fashion and luxury with knowledge of the brand and heritage.
• Results-driven with ability to meet individual and store targets.

Responsibilities

• Place the customer at the center and provide excellent service following the client journey.
• Exceed individual sales targets and contribute to store success.
• Maintain high quality of sales and customer service and exceed KPI goals.
• Demonstrate extensive knowledge of products and brand DNA.
• Capture customer data in CRM and develop long-term relationships.
• Follow up with clients using CRM to strengthen relationships.
• Host and conduct appointments in person or virtually.
• Embrace and promote Omni Channel mindset.
• Maintain knowledge of fashion trends and competitors to advise clients.
• Resolve client complaints in liaison with management.
• Work with Back of House and maintain stock room.
• Ensure compliance with company procedures, security, inventory and reporting.
• Be a team player and foster communication in a diverse, inclusive environment.

Skills

Client advisor experience

Luxury retail

Customer relationship

Product knowledge

Team player

Job description

Prada Group in Porto Cervo, Italy, is seeking a Miu Miu Client Advisor to deliver an extraordinary luxury experience, placing clients at the center, discovering needs, and guiding them into the world of Miu Miu.

You will drive personal and store sales targets, support omni-channel initiatives, and build lasting relationships using the CRM. A deep knowledge of products, brand history and fashion trends is essential to advise clients across in-store and online channels.